John is Managing Director and Founder of Franklin-Hackett Ltd.
He has over 10 years experience in management roles delivering change in processes, business systems and people. As well as managing two frontline Contact Centres, he has worked as a business analyst, run key corporate projects and delivered radical redesigns of services.
John is the founder of the Change Alchemy approach to business transformation. His approach is based around nuanced insight into the interplay between individual skills and behaviour, their contribution to team dynamics and their effect on the way work is designed and delivered.
He is a regular speaker at conferences and events and holds webinar sessions for a large number of professional associations.
Outside of work, John is keenly engaged in charitable and community activities such as leading a Resident's Association and is a longstanding member of the Round Table.
For more information, find John on LinkedIn